Month: March 2021

Powerful Phrases Effective Customer Service PDF 363c5a728

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results PDF




by Renee Evenson : Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

ISBN : #081442032X | Date : 2012-09-12

Description :

PDF-5f536 | Let’s face it, dealing with customers isn’t easy. They aren’t always right–or even pleasant–but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-cau… Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results


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[Pub.18IUY] Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results PDF | by Renee Evenson


Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results by by Renee Evenson

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Innerorganisatorische Diffusion Neuer BBCrokommunikationstechnologien Hochschulschriften PDF C3a636848

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Die innerorganisatorische Diffusion neuer Bürokommunikationstechnologien: Eine evolutionäre Betrachtungsweise (Europäische Hochschulschriften / … Universitaires Européennes) (German Edition) PDF




by Horst Winzer : Die innerorganisatorische Diffusion neuer Bürokommunikationstechnologien: Eine evolutionäre Betrachtungsweise (Europäische Hochschulschriften / … Universitaires Européennes) (German Edition)

ISBN : #3631468563 | Date : 1994-03-01

Description :

PDF-b3f3c | Die Einführung neuer Bürokommunikationstechnologien in Organisationen läßt sich als das Ergebnis eines innerorganisatorischen Diffusionsprozesses verstehen. Im Gegensatz zum Produktionsbereich liegen allerdings keine Studien zur Untersuchung innerorganisatorischer Diffusionsprozesse im Büro- und Verwaltungsbereich vor. Mit der vorliegenden Arbeit wird deshalb das Ziel verfolgt, einen innovati… Die innerorganisatorische Diffusion neuer Bürokommunikationstechnologien: Eine evolutionäre Betrachtungsweise (Europäische Hochschulschriften / … Universitaires Européennes) (German Edition)


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Die innerorganisatorische Diffusion neuer Bürokommunikationstechnologien: Eine evolutionäre Betrachtungsweise (Europäische Hochschulschriften / … Universitaires Européennes) (German Edition) by by Horst Winzer

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Create Impact Business Presentations Softcover PDF C954f0e0f

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How to Create High Impact Business Presentations (Softcover) PDF




by Joyce Kupsh : How to Create High Impact Business Presentations (Softcover)

ISBN : #0844235199 | Date : 2001-02-09

Description :

PDF-908d7 | How to Create High-Impact Business Presentations provides everything you need to prepare and deliver a powerful and professional presentation – every time. Joyce Kupsh and Pat Graves lead you step-by-step through the key skills and techniques that will make you an effective business speaker and presenter: . Planning: Find out what your audience wants to know and set your presentation objectives to… How to Create High Impact Business Presentations (Softcover)


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[Pub.03lxx] How to Create High Impact Business Presentations (Softcover) PDF | by Joyce Kupsh


How to Create High Impact Business Presentations (Softcover) by by Joyce Kupsh

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Strategic Project Portfolio Management Organization PDF Da16596ad

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Strategic Project Portfolio Management: Enabling a Productive Organization PDF




by Simon Moore : Strategic Project Portfolio Management: Enabling a Productive Organization

ISBN : #0470481951 | Date : 2009-11-02

Description :

PDF-666a9 | Lead change through strategic alignment of project and process performance Practical and filled with expert advice, Strategic Project Portfolio Management: Enabling a Productive Organization presents a clear framework for your organization to complete impactful strategic projects. Providing executive-level guidance to build a powerful and efficient process from initial adoption to portfolio alignm… Strategic Project Portfolio Management: Enabling a Productive Organization


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[Pub.53gjP] Strategic Project Portfolio Management: Enabling a Productive Organization PDF | by Simon Moore


Strategic Project Portfolio Management: Enabling a Productive Organization by by Simon Moore

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Mc2 Business Strategy Multidimensional World PDF 04703ea59

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B = mc2: Business Strategy For a Multidimensional World PDF




by Jean-Jacques Dubray : B = mc2: Business Strategy For a Multidimensional World

ISBN : #1481181300 | Date : 2012-12-23

Description :

PDF-86cc8 | “The Platform” which was pioneered independently by Amazon and Apple over the last decade is creating a highly disruptive environment, introducing a discontinuity at all levels: economic, financial, political and social. Market structures and Industry boundaries are about to shift in unforeseeable ways, and every space should be considered uncontested. There is simply no amount of historical … B = mc2: Business Strategy For a Multidimensional World


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[Pub.25QDp] B = mc2: Business Strategy For a Multidimensional World PDF | by Jean-Jacques Dubray


B = mc2: Business Strategy For a Multidimensional World by by Jean-Jacques Dubray

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Global Management Practical Robert Barton PDF 32340479a

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Global IT Management: A Practical Approach PDF




by Robert Barton : Global IT Management: A Practical Approach

ISBN : #0470854332 | Date : 2003-10-24

Description :

PDF-71dcb | Global IT Management presents a practical approach for initiating and reinforcing global IT, focusing on the mechanisms that need to be put in place to effectively manage IT architecture, strategy, standards, and control across sites in a multinational firm. Key considerations are explained for each domain together with concrete recommendations for core organisation, processes and deliverables. Th… Global IT Management: A Practical Approach


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[Pub.79BjK] Global IT Management: A Practical Approach PDF | by Robert Barton


Global IT Management: A Practical Approach by by Robert Barton

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Flexible Kundeninteraktionsprozesse Communication Informationstechnologie 96konomie PDF 533a1e552

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Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition) PDF




by Michael Zapf : Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition)

ISBN : #3631515103 | Date : 2003-09-09

Description :

PDF-1415f | Die Zufriedenheit eines Kunden entscheidet sich im direkten Kontakt mit dem Unternehmen. Durch eine erfolgreiche Interaktion kann eine erhöhte Kundenbindung erreicht werden. Für Unternehmen wird es deshalb immer wichtiger, durch flexible Kundeninteraktionsprozesse eine effiziente Befriedigung der individuellen Kundenbedürfnisse zu erreichen. Die Arbeit liefert einen wichtigen Beitrag für die G… Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition)


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[Pub.19inP] Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition) PDF | by Michael Zapf


Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition) by by Michael Zapf

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UnMarketing Stop Marketing Start Engaging PDF 7c74943bf

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UnMarketing: Stop Marketing. Start Engaging. PDF




by Scott Stratten : UnMarketing: Stop Marketing. Start Engaging.

ISBN : #047061787X | Date : 2010-09-07

Description :

PDF-c11af | From one of the leading experts in viral and social marketing-market your business effectively to today’s customersFor generations, marketing has been hypocritical. We’ve been taught to market to others in ways we hate being marketed to (cold-calling, flyers, ads, etc.). So why do we still keep trying the same stale marketing moves?UnMarketing shows you how to unlearn the old ways and consistently… UnMarketing: Stop Marketing. Start Engaging.


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[Pub.68fkq] UnMarketing: Stop Marketing. Start Engaging. PDF | by Scott Stratten


UnMarketing: Stop Marketing. Start Engaging. by by Scott Stratten

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Whiplash How Survive Faster Future PDF 0b0466e8c

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Whiplash: How to Survive Our Faster Future PDF




by Joi Ito : Whiplash: How to Survive Our Faster Future

ISBN : #1455544590 | Date : 2016-12-06

Description :

PDF-b1cfa | “The future,” as the author William Gibson once noted, “is already here. It’s just unevenly distributed.” WHIPLASH is a postcard from that future. The world is more complex and volatile today than at any other time in our history. The tools of our modern existence are getting faster, cheaper, and smaller at an exponential rate, just as billions of strangers around the world are suddenly just one c… Whiplash: How to Survive Our Faster Future


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[Pub.93mLj] Whiplash: How to Survive Our Faster Future PDF | by Joi Ito


Whiplash: How to Survive Our Faster Future by by Joi Ito

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Wise Family Business Creativity Education PDF 9c4dbc0e7

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Wise Family Business: Family Identity Steering Brand Success (Creativity, Education and the Arts) PDF




by Joachim Schwass : Wise Family Business: Family Identity Steering Brand Success (Creativity, Education and the Arts)

ISBN : #1137585994 | Date : 2016-08-19

Description :

PDF-0b92d | Wise Family Business aims to help families in business to identify new and better ways of achieving longevity, sustainability and performance. The book presents ground-breaking new insights and practical examples from a range of growing family businesses in which the owning families are visible and, in most cases, have branded the business with their family name. This comprehensive and important… Wise Family Business: Family Identity Steering Brand Success (Creativity, Education and the Arts)


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